Terms and Conditions

In order to purchase from mangowheel.com website, you as a User have accepted the following terms and conditions given below upon signing up or continuing as Guest user. We reserve the right to add, delete, alter or modify these terms and conditions at any time. You as a user are therefore advised to read carefully these terms and conditions every time you use the website www.mangowheel.com.

Mangowheel.com is a website operated by IT Professionals with a vision to share fruits from chemical free naturally treated fruit farms, which you are aware, are perishable products. As you understand that these food items cannot be stored beyond a certain time limit, any returns are bound to kill the quality of the product. Hence, as a policy, we do not accept returns, for all products. 

Exceptions here are cases where you receive damaged, pressed, squeezed or crushed consignments. In such cases, you may return the consignment, provided you give us a call or send us an email and keep us notified when such consignments reach you. We are happy to initiate the refund amount. Kindly note, the shipping charges are non refundable.

Cancellation Policy

Please be aware that once you place an order, our farmer members harvest the fruits, convert the raw food items to end products to process your orders. Meaning, fruits once harvested cannot be laid back on to the trees or to the raw stage. Hence, as a policy, orders once placed and paid for will not be canceled. We may, at our sole discretion, consider postponement of your order; provided a timely update from your side and operationally we are in a position to do so.

Replacement Policy for Bad Mangoes

We, as a farmer body, are committed to give you the best fruits and complete returns for your every rupee. We hope you understand that these are naturally grown fruits and no one can fathom nature. Our mangoes are delicate fruits and they may likely get impacted by unruly weather. Hence, at times mangoes may go bad from inside or outside. 

It will be unfortunate if you receive such mangoes, but you need to understand that we remain committed to you. Please be assured that we do not pack bad mangoes while we are shipping to you.

We Will Offer You Replacement in Two Cases

Damaged Fruits: Though in rare cases, at times, the courier company may damage the fruits by the time they reach you. In such a case, the box used to send the fruits to you will be damaged too. If you encounter such a box, we will offer you replacement for such bad or rotten fruits, provided you inform us via call or email within 12 hours of receiving such consignments, and send us pictures of the damaged fruits and box.

Bad or Rotten Fruits: Though in rare cases, but at times, fruits that look perfectly good from outside, may be bad or rotten from inside. You understand that this is nature and not a man made product and we cannot, in spite of all efforts, say for sure what is inside the fruit. If you encounter such fruits, and the volume is more than 20% of the entire package, we will offer you replacement for such bad or rotten fruits beyond 20%. This is because, since the fruits we offer are completely grown with natural treatments and ripens naturally, there is minimal damage we expect during the ripening process.

Refunds Policy

In the event we are not able to provide you a replacement, for reasons including but not limited to season ending, not enough production, lack of service of courier, etc, we will issue you refunds for the amount you have paid us. Wherever possible, the refund will be given to the same payment source where the payment was made from. If that is not possible, a refund will be issued to a bank account, the details of which will be asked from the email id which was used to place the order. The refunds will be remitted to your accounts after the end of the mango season, in between 2 to 15 June, every year!

Liability

We are not liable for any damages caused beyond our control such as Floods, Accidents, Fire, Theft, War etc.

Colors

We have made every effort to display the colors of our products that appear on the Website as accurately as possible. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.

Sizes

We ensure to pack the right size of fruits as mentioned in the product description. As you know fruits are naturally grown and we don’t have any control on it, there might be cases where we have to make adjustments to achieve the right weight. There can be a deviation of plus or minus 10% from the mentioned size and if it exceeds the limit you can very well report to us via helpdesk and necessary action will be taken on it. Our mangoes grading process is based on the weight of raw fruit when harvested and packed.

Exceptions

Please be aware that the food items that we send to you are sent by third party courier companies and they are the best in their work, DTDC for instance, which we use. Also be aware that when we dispatch the products to you, they go out of our control. You understand that they should reach you as soon as possible for them to remain their best; we send you a “shipped” update as soon as they are taken over by the courier company and it is your responsibility to ensure that you or someone will be there at the given address to receive the box. This replacement and refunds will not hold good in the case that they have reached your city, but the delivery to you is delayed because you were unavailable, did not answer the call, or requested a later date for delivery or given the wrong pin code, address. You understand that food items are perishable and delaying delivery is likely to hasten their good condition. Hence, we will not be liable to give any replacement or refund in such a case when the status check with the courier company shows that later delivery was requested.

Helpdesk

You can write your concerns, questions & enquiries to helpdesk@mangowheel.com. A Support ticket will be created to address the issue /query for which you need to login to access/reply to the ticket. The turnaround time is 48 to 72 hours and if it’s not attended you may escalate and we will ensure to resolve the issue within 5 working days. And the third escalation will be attended by top level directors of the firm which will take 30 working days. Please note we do not entertain or take issues upon mobile or through WhatsApp as it will lose track of the issue.